21-07-2008, 07:41 AM
I have been monitoring this website for a significant period and must say that I am not satisifed with the service delivered. The IRSE say students must present themselve proffessionally and this should be true of this facility as well. Several times when I had attempted to access the website it has been complete off-air unavailable sometimes for hours at a time; this is not what we have a right to expect.
Also the time it takes to respond to students queries is unacceptible. Internet response should be measured in hours not days and therefore a 24hour deadline for an inital response must be observed in future, with at least 80% achieved within 12hours. A full anser to the issue raised should be available within 48 hours maximum.
Don
Also the time it takes to respond to students queries is unacceptible. Internet response should be measured in hours not days and therefore a 24hour deadline for an inital response must be observed in future, with at least 80% achieved within 12hours. A full anser to the issue raised should be available within 48 hours maximum.
Don